Frequently Asked Questions
Straight answers on rates, timing, size limits, and how our cross-border service actually works.
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How long does shipping from Singapore to Johor Bahru take?
Door-to-door parcels move in 1–2 working days from pickup in Singapore to delivery in Johor Bahru, and the same in the other direction. Deliveries to the rest of Malaysia take 3–5 working days. For the full breakdown of what happens on each day, see our guide on how long shipping actually takes.
How long does delivery to the rest of Malaysia take?
Parcels to Johor Bahru take 1–2 working days. Deliveries to the rest of Malaysia take 3–5 working days.
What time do I need to book by for next-day pickup?
Book by 4pm and we will collect your parcel the next day.
What size and weight of parcel can I ship?
Standard parcels up to L80 × W60 × H60cm are priced instantly through our rate calculator. Parcels heavier than roughly 30kg, or bulky/palletised commercial shipments including full 40ft container loads, need a custom quote — contact us with the details.
Do you handle customs paperwork for cross-border shipments?
Yes. Every cross-border shipment between Singapore and Malaysia needs customs declarations and forwarding paperwork, and our team handles this as part of the shipment rather than leaving it to you. See our freight forwarding service for details.
Do you use your own trucks, or hand parcels off to another courier?
We use our own fleet the whole way. Many cross-border couriers on this route are brokers who subcontract the actual driving to someone else's trucks — Packargo runs its own warehouses in Ubi, Singapore and Kulai, Johor, and its own vehicles carry parcels between them, so there's no hand-off at the border.
Can I ship both business (B2B) and personal (C2C) parcels?
Yes. We handle B2B, B2C, and C2C shipments on the same network — everything from e-commerce orders and commercial freight to personal parcels and gifts sent to family across the border.
Do you offer warehousing in Singapore or Malaysia?
Yes. We offer flexible storage plus pick-and-pack fulfillment at our own warehouses in Ubi, Singapore and Kulai, Johor, letting e-commerce sellers store inventory closer to their customers on either side of the border.
How much does it cost to ship from Singapore to Malaysia?
Price depends on weight (or volumetric weight, whichever is greater) and which zone you're shipping to — Singapore is one zone, while Malaysia is split into Johor Bahru, West Malaysia, and East Malaysia. Use our rate calculator for an instant, exact quote.
How do I get a quote?
Use the instant calculator on our pricing page for a standard parcel — no account needed. For freight, warehousing, or a corporate account, contact us with your shipment details and our team will follow up with a custom quote.
Can I pay in SGD or MYR?
Yes. You can be quoted and billed in either Singapore dollars or Malaysian ringgit, whichever country you are shipping from.
Do you offer cold storage?
Yes. Cold storage is available at our Kulai, Johor warehouse for temperature-sensitive goods. Contact us with what you need to store.
Can I track my shipment?
Yes. In the Packargo customer portal you can track shipments, get quotes, book pickups and find your invoices in one account. New customers contact our team to have an account set up.
What can't I send?
Unless we have agreed otherwise in writing in advance, you cannot send cash or negotiable instruments, illegal drugs, weapons, ammunition or explosives, live animals or perishable goods that need temperature control, hazardous or flammable materials, counterfeit goods, or anything restricted or prohibited under Singapore or Malaysian law.
How much does warehousing cost?
Storage at Packargo starts from RM50 per CBM per month.
What happens if my parcel is lost or damaged?
If a shipment is lost or damaged while in our care due to our negligence, our liability is limited to SGD 100 per shipment (or MYR 300 for shipments priced in Malaysian Ringgit), unless you have arranged additional shipping insurance with us. Claims must be reported to us in writing within seven days of the scheduled delivery date, or within seven days of delivery for damage that is not apparent on the outside of the packaging.
Can I cancel a booking?
To cancel a booking, please contact us directly. A booking cannot currently be cancelled through the customer portal itself. If you cancel before the shipment has been collected, you receive a full refund of the shipping charge.
Need help using your account?
This page covers questions about our service — rates, timing, and how shipping works. For step-by-step help actually using the customer portal (logging in, booking a shipment, bulk uploads, tracking, payments, and invoices), see the Portal Help Center.
Visit the Portal Help CenterStill have a question?
Our team is happy to walk through anything specific to your shipment.
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