Privacy Policy — Packargo Express

Last updated: 8 September 2026

Packargo Pte Ltd ("Packargo", "we", "us" or "our") provides parcel delivery, freight forwarding, warehousing and related logistics services in Singapore and across the region. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website, customer portal, mobile communications and any other channel through which we collect personal data, and is prepared in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA").

By using our services, submitting an enquiry, creating a customer portal account or otherwise providing us with your personal data, you agree to the collection, use and disclosure of that data as set out in this policy. If you do not agree, please do not use our services or provide us with your personal data.

1. Personal data we collect

The personal data we collect depends on how you interact with us, and may include:

Contact and account details: your name, email address, phone number, billing address and, where you create a customer portal account, your login credentials and account preferences.
Shipment details: sender and recipient names, delivery and collection addresses, package weight and dimensions, declared value, item description and any special handling instructions you provide for a booking.
Payment information: billing details connected to an order. Card and bank details are collected and processed directly by our payment service providers (currently HitPay and Montranz); we do not store your full card number on our own systems.
Communications: the content of enquiries, quote requests and support conversations you send us, whether by our website contact form, phone, email or WhatsApp.
Technical and usage data: IP address, browser type, pages visited and similar information collected automatically through cookies and analytics tools when you use our website.

2. How we collect personal data

We collect personal data when you:

Request a quote, submit an enquiry or contact us through our website, phone or WhatsApp;
Create an account on our customer portal or place a booking;
Make a payment for our services;
Correspond with our sales or customer service staff; or
Browse our website, through cookies and similar technologies (see section 7 below).

We may also receive personal data about you from a sender or recipient of a shipment who provides your details to us as part of arranging that delivery.

3. How we use your personal data

We use personal data for purposes including:

Preparing quotes, processing bookings and arranging collection and delivery of your shipments;
Processing payments and issuing invoices and receipts;
Responding to enquiries and providing customer support, including through WhatsApp;
Sending booking confirmations, delivery updates and other service-related notices;
Maintaining our customer records and relationship management systems;
Complying with customs, tax and other regulatory requirements in Singapore and destination countries;
Improving our website and services, including through website analytics; and
Where you have separately consented, sending you marketing communications about our services, which you may opt out of at any time.

4. Who we share your personal data with

We do not sell your personal data. We share personal data only where necessary to provide our services or as required by law, including with:

Delivery and last-mile partners who need shipment and recipient details to complete collection and delivery, and our proof-of-delivery tracking provider;
Payment service providers (HitPay and Montranz) who process your payment;
Our accounting software provider, for invoicing and bookkeeping purposes;
Packargo Express Sdn Bhd, our related entity in Malaysia, where a shipment or service requires cross-border handling;
IT and cloud infrastructure providers who host our website, portal and internal systems on our behalf; and
Customs authorities, government agencies and law enforcement, where required by applicable law or regulation.

Any third party we share personal data with is only permitted to use it for the purpose for which it was shared, and is required to protect it to a standard consistent with the PDPA.

5. Overseas transfer of personal data

As our services involve shipments to and from Malaysia and other destinations, your personal data may be transferred to, stored or processed in countries outside Singapore, including Malaysia. Where we transfer personal data overseas, we take reasonable steps to ensure it receives a standard of protection comparable to that under the PDPA, whether through contractual obligations placed on the receiving party or other appropriate safeguards.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or regulatory retention requirements. Shipment and invoicing records are generally retained for the period required under Singapore tax and accounting regulations. Once personal data is no longer needed, we securely delete or anonymise it.

7. Cookies and website analytics

Our website uses Google Analytics to understand how visitors use our site, such as which pages are viewed and how visitors arrive at our site. This is done through cookies and similar technologies that collect information such as your IP address and browsing activity on our site. You can disable cookies through your browser settings, though some parts of our website may not function properly if you do so.

8. Your rights under the PDPA

Subject to applicable exceptions under the PDPA, you have the right to:

Request access to the personal data we hold about you;
Request correction of personal data that is inaccurate or incomplete;
Withdraw consent to our collection, use or disclosure of your personal data, subject to legal or contractual restrictions; and
Ask us questions about how your personal data is handled.

Please note that withdrawing consent may affect our ability to provide certain services to you, for example where personal data is required to complete a booking or delivery already in progress.

9. Data security

We implement reasonable administrative, technical and physical measures to protect personal data against unauthorised access, collection, use, disclosure or similar risks, including access controls on our internal systems and encryption of data in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's data

Our services are intended for use by individuals who are able to enter into a contract under Singapore law. We do not knowingly collect personal data from children, and if we become aware that we have inadvertently done so, we will take steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last updated. We encourage you to review this page periodically.

12. Contact us

If you have questions about this Privacy Policy, or wish to exercise your rights under the PDPA, please contact us at:

Packargo Pte Ltd
25 International Business Park, #04-103L, German Centre
Singapore 609916
Phone: (65) 8912 6977
Email: hello@packargo.express